Hiring a professional removalist can make moving house or relocating a business much easier. A reliable team will handle your belongings with care, transport them safely and help reduce the stress of moving day. However, not all removalists offer the same level of service, so it’s important to ask the right questions before making a booking.
To help you find the best fit for your move, here are the key questions you should ask your removalist before hiring them.
1. How Much Experience Do You Have?
Experience matters when it comes to moving. A well-established removalist will have the skills and knowledge to handle different types of moves efficiently.
When asking about experience, consider:
- How long the company has been in business
- Whether they specialise in residential, commercial or interstate moves
- Their experience with difficult moves, such as handling large furniture or navigating narrow access points
A removalist with years of industry expertise is more likely to provide a smooth and stress-free moving experience.
2. Are You Licensed and Insured?
It’s essential to choose a removalist that operates legally and has the necessary insurance to protect your belongings. Accidents can happen, so confirming their coverage before hiring them is crucial.
Ask about:
- Their business licence and ABN
- Public liability insurance
- Transit insurance to cover your items while in transport
A professional removalist should be able to provide proof of insurance upon request. If they don’t have adequate coverage, it’s best to look elsewhere.
3. What’s Included in Your Quote?
Understanding the pricing structure of your removalist helps avoid unexpected costs on moving day. Some companies may offer a base price but charge extra for additional services.
When reviewing a quote, ask:
- Whether it includes GST
- If packing materials and boxes are provided
- Whether furniture disassembly and reassembly are included
- If there are extra fees for stairs, long carry distances or weekend moves
A detailed, written quote from your removalist ensures there are no surprises when it’s time to pay the bill.
4. Do You Offer Packing and Unpacking Services?
Packing can be one of the most time-consuming parts of moving. Some removalists offer professional packing and unpacking services to save you time and effort.
Find out:
- Whether they offer full or partial packing services
- If they supply packing materials like boxes, bubble wrap and tape
- How they handle fragile or valuable items
If you have expensive or delicate belongings, choosing a removalist with professional packing services can give you peace of mind.
5. What Type of Equipment Do You Use?
A professional removalist should have the right equipment to transport your belongings safely. This includes moving trucks, trolleys and protective blankets.
Ask your removalist about:
- The size and condition of their moving trucks
- Whether they use padded blankets and straps to secure furniture
- If they have equipment for heavy or bulky items
Using the right tools and vehicles ensures a smoother and safer move.
6. How Do You Handle Fragile or Special Items?
If you have antiques, artwork, pianos or other fragile items, you’ll want to know how your removalist plans to protect them.
Questions to ask include:
- Do you have experience moving delicate or high-value items?
- What precautions do you take to prevent damage?
- Do you offer custom crating or extra padding for fragile goods?
A good removalist will take extra care to safeguard your valuables during the move.
7. Do You Have Customer Reviews or References?
One of the best ways to assess a removalist’s reliability is by checking customer reviews.
Ask:
- If they can provide references from previous clients
- Where you can find online reviews (Google, Facebook, etc.)
- If they have testimonials on their website
Reading reviews can help you determine whether the removalist has a history of providing quality service.
8. What Happens if There’s a Delay or Issue on Moving Day?
Unexpected issues, such as bad weather, traffic delays or last-minute cancellations, can impact your move.
Ask your removalist:
- What’s your policy for rescheduling a move?
- How do you handle delays?
- What happens if my belongings arrive late?
A professional removalist should have clear procedures in place to manage any unforeseen problems.
9. Do You Offer Storage Options?
If your new home isn’t ready or you need extra time before moving in, storage can be a convenient solution. Some removalists offer short-term or long-term storage options.
Find out:
- If they provide secure storage facilities
- The costs involved
- Whether your belongings are insured while in storage
A removalist with storage options can provide added flexibility if your move doesn’t go exactly as planned.
10. How Far in Advance Should I Book?
During peak moving seasons, removalists can book out quickly. Asking about availability helps you plan ahead and secure your preferred moving date.
Ask your removalist:
- How early should I book to guarantee my preferred date?
- Do you charge extra for last-minute bookings?
- What’s your cancellation or rescheduling policy?
Booking early ensures you get the best service and avoids the stress of last-minute arrangements.
Choosing the right removalist is key to a smooth and hassle-free move. By asking these important questions, you can ensure your belongings are handled with care and that you receive professional, reliable service.
A good removalist will be upfront about their experience, pricing and services. Whether you need packing assistance, secure storage or help moving delicate items, finding the right team will make all the difference in your moving experience.
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